Data Privacy and Protection
This Data Privacy and Protection Policy governs the manner in which Benevate, Inc. (dba Neighborly Software) collects, uses, maintains and discloses information collected from users (each, a “User”) of our website and cloud-based software solution (“Services”).
Personal identification information
Benevate is a leader in helping organizations administer and report on housing, economic and community development programs. In this capacity, Benevate may obtain and process on behalf of Clients certain personal information about our Clients’ employees, representatives, consultants, contractors, citizens, or other end users who are authorized to use our Products and Services (“End User Data“). We will collect personal identification information from Users only if they voluntarily submit such information to us. Personal information may include:
- Postal address;
- E-mail address;
- Telephone or mobile number;
- Social Security Number;
- Employment information;
- Credit information;
- Asset and Income information;
- Other relevant data.
Benevate, Inc processes End User Data on behalf of our Client, which is the controller or owner of such data under applicable data protection laws. If you are an employee, citizen or other end user of a Client, please contact your employer/jurisdiction with any questions about how your End User Data is collected and processed, or to seek clarification or exercise any rights you may be offered under data protection laws in your jurisdiction.
Non-personal identification information
Benevate, Inc may collect non-personal identification information about Users whenever they interact with our Services. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Services, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Benevate, Inc may collect and use Users personal information for the following purposes:
- To provide customer support: Information you provide helps us respond to your technical support requests more efficiently.
- To improve our Services: We may use feedback you provide to improve our Services.
- To send periodic emails: We may use the email address to send User information and updates pertaining to your account.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may disclose your information as reasonably necessary to comply with a legal requirement or process, for example, civil and criminal subpoenas, court orders or other compulsory disclosures. We may share generic aggregated demographic information or other de-identified forms in connection with our business.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Services. Access to your data on our Services is password-protected, and data is protected by SSL encryption when it is exchanged between your web browser and our Services.
When using our Services, for which you registered and chose a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. You should also remember to sign out of the registered site and to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information if they have access to your computer.
3423 Piedmont Rd Suite 420
Atlanta, GA – 30305