This Data Privacy and Consent Policy governs the manner in which Benevate, LLC (“Benevate”) collects, uses, maintains, and discloses information collected from users of our cloud-based software solution (“Neighborly Software”). By accepting this Privacy and Consent Policy, you are stating that you understand, acknowledge, and agree to the following:

Overview of Personally Identifiable Information (PII)

Neighborly Software is a leading software solution designed to help organizations efficiently administer and report on various government-funded programs. As part of this role, Neighborly Software may obtain and process personally identifiable information (PII) on behalf of the jurisdiction or organization administering the program (the “Client”). PII will only be collected from users when they voluntarily submit such information (such information may be required to apply for a particular program). Neighborly Software processes, maintains, and stores PII solely on behalf of our Clients. PII may include the following:

1. Name;
2. Postal address;
3. E-mail address;
4. Telephone or mobile number;
5. Birthdate;
6. Social Security Number;
7. Employment information;
8. Credit information;
9. Asset and Income information;
10. Other relevant data.

Information Collected Other Than PII

When you access Neighborly Software, we automatically collect certain information, including your browser details, device information, and IP address, to enhance security and maintain quality control. Specifically, the IP address allows Benevate to identify and respond to suspicious activity or unauthorized access attempts. Browser information helps ensure compatibility with the app and allows us to troubleshoot issues or offer assistance based on your browser type and version. Additionally, device information is gathered to help resolve any technical issues that may be reported by users.

How Benevate Protects Your Information

Benevate adopts appropriate security measures as well as data collection, storage, and processing practices to protect against unauthorized access, alteration, disclosure, or destruction of your information. Access to your data in Neighborly Software is password-protected, and data is protected by SSL encryption when it is exchanged between your web browser and Neighborly Software.

Login Credentials

All users of Neighborly Software are required to create a username and password to access the system. All Subscription Users (those individuals with a paid subscription) are strictly prohibited from sharing their login credentials, including usernames and passwords, with any other individual or entity. Subscription Users are responsible for maintaining the confidentiality of their credentials and ensuring that they are used solely for their own access to Neighborly Software.

While all other end users with free access to Neighborly Software are not subject to the same restrictions as Subscription Users, they are strongly encouraged to keep their login credentials private and not share them with others. Protecting account security helps maintain the integrity and privacy of user data. Benevate will never request your password via email, phone, or any other form of communication. If you receive a request for your password claiming to be from the company, please report it immediately. To protect your PII and prevent unauthorized access to your account or computer, all users are encouraged to do the following:

• Log out of the Neighborly Software website when finished.
• Close the browser after logging out, especially on shared or public devices.
• Use strong, unique passwords and update them regularly.
• Enable multi-factor authentication (if available).

Sharing Your Information

Benevate is committed to protecting your privacy and ensuring the security of your data. Benevate does not share your information with any third party, except as follows:

1. Clients. Data is collected, processed, and maintained on behalf of Benevate’s Clients. As such, data entered into Neighborly Software is accessible by the Client that is administering the program for which a user is applying. Following the completion of a Clients’ program, the Client may choose to continue to store the data with Neighborly Software. Alternatively, all data is provided to the Client and may be retained to comply with record retention requirements mandated by applicable rules, regulations, and/or laws. All data is permanently destroyed by Benevate after it has been provided to the Client. Benevate has no ability to control the data once it is provided to the Client and the Client is solely responsible for maintaining and ensuring the security of said data.
2. Third-Party Service Providers. Neighborly Software integrates with third-party service providers to deliver the comprehensive services offered through our platform. Data is shared with third-party service providers as necessary to provide the services requested.
3. Legal Requirements. In certain circumstances, Benevate may be required by law or regulation to disclose your data. This includes, but is not limited to, situations where we are compelled to comply with legal processes such as subpoenas, court orders, or regulatory requests. We may also share your information in response to a lawful request by government authorities or law enforcement agencies, when necessary to protect our legal rights or the safety of others, or in cases of fraud detection or prevention. Benevate’s standard process is to notify the Client when such request is received.
4. De-Identified or Aggregate Data. Benevate may disclose data solely in aggregate or other de-identified form in connection with its business.

Benevate will take reasonable steps to ensure that your data is disclosed only to the extent necessary and in accordance with applicable laws and regulations.

Permissions You Are Granting

By accessing Neighborly Software, you are granting Benevate permission to collect, process, maintain, and store your information and/or data as outlined herein. You are granting Benevate permission to use such information and data to improve and enhance its system as well as to share such information and data as outlined above.

Requests for Access to Data

All data entered into Neighborly Software by a program applicant is accessible to the applicant using their Username and Password that was created to submit an application. If you have questions regarding your information and/or data, are unable to access said information and/or data, or wish to exercise any rights granted under applicable data protection laws, please contact your local program administrator.

Updates

Benevate reserves the right to update this Privacy and Consent Policy periodically and without prior notice to you. We will post a notice on the Neighborly Software portal that points to this Privacy and Consent Policy to notify you of any substantive changes to the way Benevate collects, processes, maintains, or uses your information. Any changes will become effective upon posting of the revised Privacy and Consent Policy on the portal. The date this policy was updated last will be indicated at the bottom of this document.