Housing Choice Voucher MANAGEMENT Reimagined
Modern software designed for small and mid-size housing authorities
Welcome to our Neighborhood!
Helping Communities, Help People.
Housing Choice Vouchers Management doesn’t have
to be a struggle!
Neighborly Software has all the features and functionalities you need on a modern SaaS interface that is clean, fast, and mobile friendly!
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Self Service
Enable Tenants & Property Managers to complete waitlist/program enrollment Tenant recertification and RFTA submissions online. -
Compliance
Ensure case managers follow HUD/PHA policies and procedures through customized workflows, checklists and audits. -
Alerts
Improve SEMAP scores with automated alerts of voucher expirations, tenant recertifications, HQS inspections, $0 HAP terminations, etc.
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Reporting
Communicate HCV results with customized dashboards and ad-hoc reports.
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Payments
Accelerate payment processing by identifying and approving changes between prior month’s payments and current month’s payments directly from the software. -
PIC Sync
Reduce time spent correcting PIC errors based on auto generated 50058s, including real time data validation.
Say goodbye to tech of the past
Leave the Limitations of Legacy Vendors Behind
Traditional HCV software are clunky, bureaucratic, and difficult to navigate. Their outdated user experience wastes precious time, generating frustration and avoidable mistakes.
We set out to change the reality of Housing Choice Vouchers management. Say goodbye to technology of the past. Say hello to Neighborly Software!
We built it better
We are Purpose-built for Housing Choice Vouchers
We believe the solution to your HCV needs should be simple, efficient, and easy to use. Neighborly Software was created to save time, so you can spend it on what you do best – helping your community thrive.
Extensible and configurable
Innovation never stops.
We keep you ahead of change
Does your current solution limit your ability to innovate? Outdated, inflexible systems make it impossible to keep up with change –and change is fast and inevitable.
Neighborly Software is designed to be extensible, and configurable, giving you the power to continuously adapt to what’s next.
Software Features and
Functionalities Across HCV Journey
APPLICATION MANAGEMENT
- Accept online applications in 60+ languages
- Manage multiple waitlists with unique preference criteria
- Enable waitlist applicants to update their contact and household information
- Automate the annual ‘purge’ of non-responsive waitlist applicants
TENANT MANAGEMENT
- Qualify and manage tenants from voucher issuance to end of participation
- Complete tenant recertifications
- Submit 50058 actions to PIC
- Manage the FSS program and escrow accounts
- Document and store all case interactions
- Generate HUD forms and customized PHA templates
PROPERTY MANAGEMENT
- Enroll property managers, including payment information
- Submit and review RFTAs
- Complete HQS inspections and re-inspections from the field via any internet-enabled device
- Validate rent reasonableness
COMPLIANCE
- Enforce PHA/HUD policies with customized workflows, checklists and audits
- Receive alerts for actions that are coming due
- Detect and investigate potential fraud via an interactive fraud dashboard
PAYMENTS
- Calculate HAP and utility payments
- Ensure unit affordability
- Review and approve changes between prior month’s payments and current month’s payments
- Process payments via ACH and check directly in the software OR generate a custom payment file that can be uploaded and processed in your payment system of record
REPORTS & DATA ANALYTICS
- Publish HCV results with customized dashboards and data visualization tools
- Analyze voucher processing times and case manager productivity
- Create VMS and SEMAP reports
- Create and save ad-hoc reports
- Plot all HCV units on a map
Connect & Empower Your Staff, Property Managers & Tenants With Neighborly Software's HCV Solution
APPLICANTS
- Apply for waitlist
- View waitlist status
- Respond to waitlist purge requests
- Update contact information
TENANTS
- Complete tentant recertifications
- Update household information
- View family self-sufficiency data
PROPERTY MANAGERS
- Register company and unit information
- Submit RFTA requests
- View historical HAP payments
- Respond to cure notices
- Request rent increases
CASE MANAGERS
- Enroll and qualify applicants
- Generate HCV Program Documents
- Submit 50058 actions to PIC
- Calculate and disburse HAP payments
- Manage FSS program and escrow accounts
INSPECTORS
- Assign and schedule HQS inspections
- Complete property inspections in the field
- Generate cure notices
COMPLIANCE
- Monitor timeliness of SEMAP indicators
- Enforce controls with workflows, checklists and audits
- Track key dates/processing times
- Monitor fraud dashboard