implementation coordinator

The position of Implementation Coordinator will be a proactive support to the Implementation Team. This position will follow the instructions provided by Software Implementation Leads to assist with setting client expectations both on the front end and back end of the implementation process and will assist with configuration and editing of new client programs and support clients through a successful implementation journey. We are looking for a self-motivated individual that wants to ensure every client implementation is a great one. Experience working in customer service, housing, economic, and community development organizations or Housing Authorities is strongly preferred, but not required.

 

As an Implementation Coordinator at Neighborly Software, you’ll get to:

· Verify client expectations following the signing of their contract and be their point of contact until assigned an Implementation Lead

· Support Software Implementation Leads in the building and configuration of neighbor programs

· Learn and maintain HUD industry knowledge and best practices to address questions and to suggest solutions to neighbor inquiries

· Work with Software Implementation Leads to evaluate clients’ current processes and configure our solution to meet their needs while recommending Neighborly Software best practices

· Enact a high level of attention to detail during add-on software configuration

· Work with Software Implementation Leads to configure software to meet the neighbor’s requirements and ensure that appropriate testing and peer-reviewing is completed

· Assist with tracking of project work plans, issue logs, key decisions, open action items

· Support Implementation Leads to help identify issues and develop solutions, escalating when necessary to ensure that implementation stays on schedule

· Share client feedback and ideas with the Product team, and act as “voice of the neighbor” to advocate for product enhancements

· Maintain team documents, process workflows, emails, training items, training scheduling and needs

· Following the implementation provide Super Admin Training for each client

 

Minimum Qualifications for all positions:

· Tech savvy

· Experience in a client-facing role

· Excellent verbal and written communication skills

· Excellent analytical and presentation skills to synthesize technical information (internal only)

· Demonstrated passion about our mission of helping low- and moderate-income households and neighborhoods

· Self-starter with the ability to be successful in a startup environment

· Must not be subject to employment restrictions from a former employer (non-compete)

What we offer:

· Excellent benefits (health, vision, dental, maternity and paternity leave, 401k, loan payment assistance program, Volunteer PTO days)

· Generous bonus structure based on company performance

· Wonderful team of dedicated, fun, and collaborative people

· Company culture that emphasizes service and community, promoting from within, open communication, and growth

· During COVID-19 our staff is entirely home-based, but when normalcy returns our office is located in the Atlanta Tech Village. ATV is the fourth largest co-working space in the U.S. and provides benefits such as free coffee, snacks, ping pong tables, video games, lunch, Coke Freestyle, and (free!) beer. You’ll be surrounded by amazing people achieving amazing things.

We're excited to meet you!